361 Empower

Assistance and advice to those in fuel poverty


EMPOWER is a fuel poverty project which originally targeting a specific area in North Devon, Ilfracombe, which has high levels of deprivation and no local fuel poverty services besides those offered through this project.  Over the last few years the service has been expanded it to cover households across North Devon and Torridge.

Residents can phone 01271 599361 for impartial energy advice and to book a free home visit.

The project works in close partnership with agencies in the district to identify and refer vulnerable households. Once enrolled onto the programme it offers a comprehensive behaviour change support programme. The original project included the following:

  • A fuel debt service in partnership with established agencies such as SCRIBES CIC which will provide switching and fuel debt assistance
  • One-to-one, in-home support by qualified energy assessors/champions. Support will include providing some energy saving equipment such energy monitors (wireless electricity meters with in home display unit); LED light bulbs, radiator reflector panels, remote controlled sockets, showertime monitors
  • The one-to-one support will include setting up a process to collect regular utility usage data and providing feedback on this.
  • A liaison service between tenants and landlords will also be offered to explore ways of funding fabric and heating system improvements in homes that are rented and for those owned.

Aims and objectives:

  • The establishment of a dedicated fuel poverty service in Ilfracombe in partnership with Scribes SW (CIC)
  • Wider partnership working between agencies in Ilfracombe and 361 Energy to deliver effective fuel poverty advocacy in the area and beyond.
  • A regular drop-in service which serves Ilfracombe and rural hinterland that Ilfracombe serves.
  • Provide a clear case with demonstrable benefits to vulnerable households for future funding applications so we can extend this service and make sustainable.


361 Energy received a grant of £9525 from the Ebico Trust for Sustainable Development in February 2015 and this will fund the 361 Empower service for one year. This project was refunded by the Ebico Trust between July 2017 and July 2018.